Business Support

IT Technician

IT Technicians are the first line support for users of hardware and software in an office environment and offshore. They are responsible for troubleshooting and fault finding to ensure that IT equipment and software downtime is minimised. In addition to this, the IT Technician will be responsible for supporting the IT network set up on any given site which requires IT functions.

About this role

Typical duties

  • Responds (in person or over the phone) to prioritised requests for IT support (software and hardware) from personnel (onshore and offshore)
  • Troubleshoots and undertakes fault finding to maintain end-user system functionality and relevant applications
  • Sets up and configures hardware, installs upgrades and configures IT software in onshore environments
  • Develops and delivers training for applications to end users
  • Supports the planning of office/ facilities moves to ensure continuity of availability for the company's IT systems (software and hardware)
  • Participates in projects and works with other IT teams or external vendors
  • Supports remote users in a timely and efficient manner to minimise down time
  • Reports damaged/ broken equipment so that replacements can be ordered
  • Conducts electrical safety checks on computer equipment
  • Monitors use of company IT systems and ensures compliance with company's IT security policies and standards
  • Keeps up to date with changes in relevant industry standards and statutory regulations
  • Reports any breaches of safety procedures to supervision / management
  • Actively participates in and promotes company health and safety campaigns, policies and procedures, and ensures personal safety and that of colleagues at all times

In the industry

The role of IT Technician is vital to the industry to ensure work time is maximised by IT hardware and software being readily available, fit for purpose and dealing with issues in a timely and effective manner. Virtually every organisation will rely heavily on IT systems and will employ IT Technicians either directly, or via an external IT specialist company. In some organisations outsourced IT support can be provided by international companies based outside of the UK, including in Europe and India.


  • Office
  • Outdoors
  • Offshore


  • University
  • College
  • Apprenticeships

What do I need?

Key Skills

  • Managing people
  • Team working
  • Verbal communication
  • Written communication
  • Problem solving
  • Analysing
  • Planning
  • Organising
  • IT
  • Numerical
  • Practical
  • Creativity
  • Working to deadlines
  • Flexibility


Entry requirements:

  • HNC/ HND or foundation degree in IT related subject or equivalent
  • Advanced IT skills
  • Good organisation/administration skills
  • Good verbal and written communication skills
  • Good attention to detail/produces accurate work

Employers might also look for:

Experience of working with specialist software and IT systems