Business Support

Customer Service Coordinator

Customer Service Coordinators provide timely support to customers and clients to ensure that they are satisfied with the product or service being provided and ensure that any complaints and queries are dealt with promptly.

About this role

Typical duties

  • Prioritises and supports customer enquiries via email in timely manner
  • Handles incoming calls and refers callers to appropriate department or personnel
  • Solves customer problems relating to the product or service in a timely manner
  • Updates customer accounts and amends orders as appropriate
  • Investigates customer complaints in a timely manner ensuring a satisfactory outcome
  • Ensures in-depth knowledge of the products or services offered by the company
  • Prepares and maintains spreadsheets, reports, relevant databases
  • Liaises with other teams or departments on a regular basis
  • Reports any breaches of safety procedures to supervision / management
  • Actively participates in and promotes company health and safety campaigns, policies and procedures, and ensures personal safety and that of colleagues at all times

In the industry

Customer Service Coordinators are typically employed by major contractors and specialist suppliers of goods, equipment and services to the operators. They fulfil a key role in ensuring that customers are satisfied with the product or service, and will typically support Customer Service Managers in helping retain existing and gain new business for future company success.

Environment

  • Office
  • Outdoors
  • Offshore

Qualifications

  • University
  • College
  • Apprenticeships

What do I need?

Key Skills

  • Managing people
  • Team working
  • Verbal communication
  • Written communication
  • Problem solving
  • Planning
  • Organising
  • IT
  • Practical
  • Working to deadlines
  • Flexibility

Requirements

Entry requirements:

  • Maths and English at GCSE level or equivalent
  • Good verbal and written communication skills
  • Good IT skills
  • Ability to work well under pressure
  • Good interpersonal skills
  • Good organisation and administration skills

Employers might also look for:

  • Good attention to detail/produces accurate work NVQ (or equivalent) in Customer Service
  • Foreign language skills